Because Every Family Deserves a Break — and a Helping Hand
At Our Family Respite, we provide trusted, compassionate care so you can rest easy knowing your loved ones are supported, safe, and valued.
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Real Stories. Real Impact.
Our community shares how Our Family Respite has made a difference in their everyday lives.
Comfortable Residential Care for Family Relief
Frequently Asked Questions
Our carers come equipped with varying levels of facilities to support and accommodate individuals with significant physical disabilities. Depending on your location, we are committed to matching you with a carer whose facilities align with your specific mobility needs.
We are currently in the process of becoming a registered NDIS provider, and our application is pending approval. This step reflects our commitment to providing the highest standards of care and expanding our services. Becoming a registered provider will allow us to offer even greater support and reassurance to our clients and their families.
For more information on the differences between registered and non-registered providers and what this means for you, CLICK HERE to learn more.
We tailor our respite services to align with the participant’s schedule and needs, creating a bespoke plan that suits them best. Our carers are available during both weekends and weeknights to ensure flexibility and convenience.
Yes. There is no rule under the NDIS Act, NDIS Rules, or Pricing Arrangements that says STA must be delivered in a commercial or facility setting.
What matters is the quality of support, safety, and that the STA helps the participant work towards their goals.
A private home can offer a warm, familiar, low-stimulation environment that may better suit participants who feel overwhelmed in hotels or large group settings.
It also provides a real-life, community-based experience — supporting independence, daily living skills, and connection in a natural setting.
Our home environment meets safety expectations including working smoke alarms, first aid, emergency exits, hygienic spaces, and appropriate supervision.
Families are welcome to visit the home beforehand and we encourage open communication about any individual needs or preferences.
Our STA service is open to participants who are self-managed or plan-managed.
Participants (and their nominees, if relevant) must give full, informed consent to the arrangement.
For clients with a plan-managed or self-managed NDIS package, we invoice either the plan manager or the client directly, with respite services typically funded from the core services portion of their NDIS plan.
To facilitate this, we require the plan manager’s contact details, the client’s NDIS number, and a signed service agreement from the parent or guardian.
Our process begins with an initial phone conversation to gain a deeper understanding of your loved one’s requirements. Following this, we move to a ‘meet & greet’, at the carers home. We communicate throughout the entire process and get feedback along the way. With our model of respite, the right fit is important to us and our carers, as it is for our participants.
We utilise a comprehensive ‘About Me’ form for all new clients to capture their interests, hobbies, care, social and medical needs, as well as their preferences. This thorough understanding allows us to tailor our support effectively.
Recognising the importance of social dynamics, we carefully consider the compatibility of clients when more than one individual is receiving our service simultaneously. This ensures a harmonious environment for everyone involved.
Yes, all our carers are fully insured, providing peace of mind although we sincerely hope it will never need to be used!
Invoices are billed based on NDIS Pricing Arrangements 2024–25 - they are generally lower than maximum suggested rates.
This covers accommodation, food, support, and agreed activities within the 24-hour period.
Each stay is planned around the participant’s NDIS goals — whether that’s building independence, improving social skills, developing self-care abilities, or providing much-needed carer respite.
We provide meaningful, goal-focused activities during the stay and document outcomes where required.
- Smaller, more personalised support.
- Real home environment — not clinical or institutional.
- Consistent caregivers, leading to stronger trust and relationships.
- Flexibility to design the stay around each participant’s unique needs and interests.
Your trusted NDIS provider of personalised overnight respite services, with homes located throughout NSW