Gallery
A glimpse of things we’ve done with our clients
faqs
Frequently Asked Questions
Our carers come equipped with varying levels of facilities to support and accommodate individuals with significant physical disabilities. Depending on your location, we are committed to matching you with a carer whose facilities align with your specific mobility needs.
We are currently in the process of becoming a registered NDIS provider, and our application is pending approval. This step reflects our commitment to providing the highest standards of care and expanding our services. Becoming a registered provider will allow us to offer even greater support and reassurance to our clients and their families.
For more information on the differences between registered and non-registered providers and what this means for you, CLICK HERE to learn more.
We tailor our respite services to align with the participant’s schedule and needs, creating a bespoke plan that suits them best. Our carers are available during both weekends and weeknights to ensure flexibility and convenience.
For clients with a plan-managed or self-managed NDIS package, we invoice either the plan manager or the client directly, with respite services typically funded from the core services portion of their NDIS plan.
Our process begins with an initial phone conversation to gain a deeper understanding of your loved one’s requirements. Following this, we move to a ‘meet & greet’, at the carers home. We communicate throughout the entire process and get feedback along the way. With our model of respite, the right fit is important to us and our carers, as it is for our participants.
We utilise a comprehensive ‘About Me’ form for all new clients to capture their interests, hobbies, care, social and medical needs, as well as their preferences. This thorough understanding allows us to tailor our support effectively.
Yes, all our carers are fully insured, providing peace of mind although we sincerely hope it will never need to be used!